Cancellation & Refund Policiess
· Any cancellations or change requests received within 31 days prior to Flight Date are subject to a cancellation fee equivalent to 50% of the flight price.
· Any cancellations received within 14 days prior to Flight Date will incur the full flight charge, and no refund will be given.
· Failure to arrive at the Flight Date booked by the user of this website will be treated as a No-Show, and no refund will be given.
· All requests for changes, cancellations, or refunds are subject to Balloon ChiangRai’s approval.
· The customer agrees to bear all cancellation fees, including any exchange rate differences (between date of purchase & date of refund), exchange rate costs & other financial costs incurred in bank remittances of the booking & refund amounts, and any other transaction charges, taxes & service fees that may be levied by third parties such as credit card companies, Paypal, or Booking Systems International (“BSI”), involved in the booking, payment & refund process.
· Flights cancelled by Balloon ChiangRai for safety reasons, unfavorable weather conditions, or operational difficulties will be fully refunded.
· All direct payments to Balloon ChiangRai or via its website, or via Paypal’s payment gateway will be refunded within 1-3 days. BalloonChiangRai reserves the right to make the refunds in either US Dollars or the equivalent of Thai currency at the exchange rate prevailing at the time of the refund. Refunds will not be made in any other currency.
· For all other bookings made through tour agents, customers must contact the respective agent to expedite their refunds.
· The customer agrees that all matters concerning cancellations and refunds, including any disputes, or claims for refunds, liabilities, damages or losses, will be the sole responsibility of and settled directly only with Balloon ChiangRai.
· To request a cancellation, refund or change to the reservation, please use the Contact Us form on Balloon ChiangRai website. Any other modes of communication shall not be accepted. It is very important that the Booking Reference Number be quoted in all correspondences sent to Balloon ChiangRai.
· Balloon ChiangRai and / or BSI reserves the right to make changes & updates at any time to the contents of this website, to their cancellation & refund policies, without giving prior notice to, or recourse by the customer or user of this website.